Frequently Asked Questions

Find answers to commonly asked questions about using GoWhere. Can't find what you're looking for? Contact our support team.

Booking & Payments

How do I make a booking?

Browse our available tours, select your preferred dates and number of travelers, and click "Book Now". Follow the checkout process to confirm your booking. You'll receive a confirmation email with your booking details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for selected regions. All payments are processed securely through our payment partners.

Can I cancel my booking?

Cancellation policies vary by tour operator. You can find the specific cancellation policy for your booking in your confirmation email or by viewing your booking details in your account.

Account Management

How do I create an account?

Click the "Sign Up" button in the top right corner. Enter your email address and create a password. You can also sign up using your Google or Facebook account for faster access.

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email address, and we'll send you instructions to reset your password. Make sure to check your spam folder if you don't receive the email.

How do I update my profile?

Log in to your account and go to "Profile Settings". Here you can update your personal information, communication preferences, and notification settings.

Tours & Travel

What's included in the tour price?

Each tour listing specifies what's included in the price. Generally, this includes guided tours, accommodations, and specified meals. Additional expenses like flights, visa fees, and personal expenses are typically not included.

How do I find tours for specific dates?

Use our search filters to select your preferred travel dates. The results will show all available tours during your selected period. You can further filter by destination, price range, and tour type.

Can I customize a tour?

Some tours offer customization options. Look for the "Customizable" badge on tour listings. Contact our support team for specific customization requests, and we'll work with our tour operators to accommodate your needs.

Technical Support

The website isn't loading properly

Try clearing your browser's cache and cookies, or use a different browser. If the problem persists, check your internet connection or contact our support team for assistance.

I'm having trouble with payments

Ensure your payment information is correct and your card isn't expired. If you're still having issues, try a different payment method or contact your bank to authorize the transaction.

How do I enable notifications?

Go to your account settings and select "Notification Preferences". You can choose to receive notifications via email, SMS, or push notifications if you're using our mobile app.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or concerns.

Email: hello@gowhere.com

Live Chat: Available on our website during business hours